2.1 Cancellation & Modification
Guests may cancel or modify their reservation free of charge up to 7 days before their scheduled check-in date. A 7% deduction on refund will be processed for cancellations made within this window.
Example: If the check-in date is January 8th, the guest must cancel or modify by 11:59 PM on January 1st to receive a refund with the 7% deduction applied.
2.2 After Cut-off Date
No cancellations are permitted after the 7-day cut-off deadline has passed. Modifications may be considered up to 1 day prior. Any cancellation made after this window will incur a 100% cancellation fee, and the entire booking amount will be forfeited.
2.3 Early Departures
No refunds are provided for early check-outs or unused nights. Once a guest has checked in, the reservation is considered final regardless of the actual duration of stay. The full booking amount remains chargeable.
2.4 No-Show Policy
Guests who do not show up on the day of their booking will be charged 100% of the total reservation amount. No-shows are treated as equivalent to a same-day cancellation.
2.5 Group Bookings — 7 or More Guests
For group bookings involving 7 or more guests, specific group terms apply. No refund is applicable in any case of cancellation or no-show once the group booking has been confirmed.
2.6 Bookings via OTA Partners
Reservations made through third-party platforms (e.g., MakeMyTrip, Booking.com, Goibibo) must be cancelled or modified directly on the platform. KonnectInn does not have the authority to override cancellations or refunds for bookings made through third-party platforms.
2.7 Refunds
Refunds for eligible cancellations are processed immediately by KonnectInn. However, the actual credit may take up to 10 business days depending on the guest's payment method. KonnectInn is not responsible for delays attributable to banking systems.
Needs Help?
For any questions regarding cancellations or refunds, please contact us:
Last Updated: January 2025